You’ll receive an assembly manual with a step-by-step guide. To assemble the dumbbells takes about 5 minutes.

We have our big warehouse in the heart and center of European Union, Czech Republic. This way we can ship to almost all countries within the European Union within 3–5 business days. For some countries like Ireland, Spain, Greece, Sweden and Finland the delivery time can be up to 8 business days.

Our prices are in your local currency. Small differences from your bank’s current exchange rate may occur, and we disclaim any responsibility for the amount shown in Euro (€) on your receipt If it does not match the actual amount you pay.

We offer 2 year product warranty and right to complain regarding production errors. We only process complaints if you have a valid receipt of your purchase. You issue a complaint by informing us within a reasonable time after you discovered the defect. You must also explain why you think the product is defect. The warranty does not cover periodic inspections, maintenance, repair, replacement of parts due to normal wear and tear and damage caused to the product through improper use or handling.

There is no “Cooling-Off” period in the U.S. for your online purchase (FCC). Product Returns will incur a 20% restock fee per item due to the heavy weight surcharges of carriers, which will be deducted from the refund.

NÜO Athletic Innovation Inc accepts returns of eligible merchandise under the following conditions:

• The merchandise must be returned within 3 days of receipt of delivery; and
• You must receive a RMA (Return Merchandise Authorization) number from NÜO before shipping the product to us; and
• Products returned without a RMA number will not be refunded or credited and will be discarded; and
• Your return shipment must be postmarked no later than 10 days after we email you the RMA number and shipping label; and
• NÜOBELL® box must be returned in the original packaging; and
• NÜOBELL® product must be in original new and sellable condition.

Refunds are subject to the Terms and Conditions of our Return & Refund Policy, and do not include shipping and handling fees from the original order, if applicable. Once the merchandise is received, our returns team will inspect the returned product and verify acceptance. If accepted, your refund will be issued to your original form of payment.

IMPORTANT: NÜOBELL® Product Warranty is non-transferable and ONLY apply to the original purchaser of the product from an authorized NÜOBELL® dealer. Product purchased from 3rd Party Sellers or Auction Sites [i.e. Craigslist, eBay, Amazon (not including NÜOBELL® Official Amazon Account), etc.] or non-authorized NÜOBELL® dealer will not be honored and considered void per NÜOBELL®Warranty Policy.

If you’re contacting us about service parts or a damaged product please attach an image of the product on our Warranty support page, or email support@nuoathletics.com.

Not retrieved goods are returned to us. For any package that is not claimed, we reserve the right to charge you the cost of return shipping and all handling fees.